Community Assistant

Job Description

Position:                                 Community Assistant

Base location:                       The Campus, Yangon

Report to:                               Assistant External Relations Manager

Job Profile:

• Build and maintain strong relationships with customers, acting as their primary point of contact for billing and account inquiries
• Assist community customers with daily meter top up transactions
• Provide timely responses to customer concerns and follow up to ensure satisfaction
• Maintain accurate records of all meter top-up transactions, customer concerns and their resolutions
• Receive, document and track transaction records, meter issues and other service-related concerns
• Communicate with money collectors regularly
• Assist the superiors with monthly revenue reconciliation
• Coordinate with the technical support team on system issues impacting community revenue
• Travel to YMP sites as necessary for surveys and community engagement
• Perform other ad-hoc tasks as assigned

Job Specification

Qualification:

• Any graduate

Preferred Experience:

• 1 year of experience in a customer service role

Desirable Personal Skills & Attributes:

• Excellent communication skills, particularly with community customers
• Strong interpersonal skills
• Proficient in speaking and presenting in Myanmar language
• Detail-oriented with the ability to work effectively
• Ability to work under pressure and assist with ad-hoc tasks
• Open to extensive travel & interested in working in dealing with the customers